Refund policy

Production & Shipping Policy

Production Time

All items have an estimated production timeframe of 2–3 weeks. This timeframe is provided as a guideline only and is not guaranteed.

As all pieces are handmade to order, production times may vary depending on order volume, material availability, and seasonal demand. During busier periods, production may exceed the estimated timeframe, and by placing an order, you acknowledge and accept that slight delays may occur.

Shipping timeframes begin only after production has been completed.

Please refer to our full shipping policy for additional information regarding production and delivery timelines.

Shipping Liability

Once an order has been dispatched, responsibility for the parcel transfers to the shipping courier.

ONYXII is not liable for:

  • Shipping delays caused by the courier
  • Lost, stolen, or damaged parcels during transit
  • Delivery delays due to customs, weather, strikes, or other circumstances outside of our control

No compensation, replacement, or refund will be issued for lost parcels unless the courier officially confirms the parcel as lost.

Customers are responsible for ensuring that all shipping information entered at checkout is correct. ONYXII is not responsible for parcels delayed, lost, or returned due to incorrect shipping details provided by the customer.

No Refunds Policy

Due to the handmade and made-to-order nature of our products, all sales are final.

We operate a strict no refunds policy. By placing an order, you acknowledge and accept these terms.

If you experience an issue with your order, please contact us at:

📧 onyxiiofficial@gmail.com
📱 Instagram: @onyxiiofficial

We will review all concerns on a case-by-case basis and do our best to assist where possible.

Order Cancellations

Orders cannot be cancelled, modified, or refunded once placed.

Customers are responsible for reviewing all product details, sizing information, production estimates, and shipping policies before completing their purchase.

If you require an item by a specific date, you must contact us before placing your order to confirm whether accommodation is possible. Requests made after purchase cannot be guaranteed and will not qualify for cancellation or refund if deadlines are not met.

Rush orders may be available at an additional charge and must be agreed upon prior to purchase.

Alterations

We offer alterations on handmade ONYXII pieces where possible.

To help ensure the best fit:

  • Select your correct UK size using our Size Guide
  • Provide accurate measurements in the order notes at checkout

Please note:

  • Failure to provide measurements, or providing inaccurate measurements, may result in additional alteration charges
  • Alterations for worn, damaged, or modified items may incur additional fees
  • Customers are responsible for all return shipping costs related to alterations

Alteration requests are reviewed on a case-by-case basis and are not guaranteed.

To request an alteration, please contact us via email or Instagram DM. Return instructions will then be provided.

Demand & Turnaround Times

Production timelines may fluctuate depending on demand and workload.

Current estimated turnaround times will be communicated via our website and Instagram (@onyxiiofficial). These estimates are subject to change without notice.

By placing an order, customers acknowledge that turnaround times are estimates only and may extend beyond the stated timeframe during high-demand periods.

For custom orders or express requests, please contact us before placing your order.

Design & Handmade Items

All ONYXII designs are created in-house in the UK.

Unless explicitly marked as “ready to ship,” all handmade items are individually produced by hand. As a result, slight variations, imperfections, or differences between pieces may naturally occur and are not considered defects.


add alterations may have a fee. shipping isnt covered for return of the items back to me nor back to them

Alterations

We offer alterations on handmade ONYXII pieces where possible.

To help ensure the best fit:

  • Select your correct UK size using our Size Guide
  • Provide accurate measurements in the order notes at checkout

Please note:

  • Alterations may incur an additional fee depending on the nature of the requested changes
  • Failure to provide measurements, or providing inaccurate measurements, may result in additional alteration charges
  • Alterations for worn, damaged, or modified items may incur further fees
  • Customers are fully responsible for all shipping costs associated with alterations, including:
    • Shipping the item back to ONYXII
    • Return shipping from ONYXII back to the customer
  • Original shipping costs are non-refundable

Alteration requests are reviewed on a case-by-case basis and are not guaranteed.

To request an alteration, please contact us via email or Instagram DM. Return instructions will then be provided.


make it all as one message now to copy into my shopify website

Here’s the full polished version ready to paste directly into your Shopify policy page:

PRODUCTION & SHIPPING POLICY

Production Time

All items have an estimated production timeframe of 2–3 weeks. This timeframe is provided as a guideline only and is not guaranteed.

As all pieces are handmade to order, production times may vary depending on order volume, material availability, and seasonal demand. During busier periods, production may exceed the estimated timeframe, and by placing an order, you acknowledge and accept that delays may occur.

Shipping timeframes begin only after production has been completed.

Please refer to our full shipping policy for additional information regarding production and delivery timelines.

SHIPPING LIABILITY

Once an order has been dispatched, responsibility for the parcel transfers to the shipping courier.

ONYXII is not liable for:

  • Shipping delays caused by the courier
  • Lost, stolen, or damaged parcels during transit
  • Delivery delays caused by customs, weather, strikes, or circumstances outside of our control

No compensation, replacement, or refund will be issued for lost parcels unless the courier officially confirms the parcel as lost.

Customers are responsible for ensuring that all shipping information entered at checkout is correct. ONYXII is not responsible for parcels delayed, lost, returned, or misdelivered due to incorrect shipping details provided by the customer.

NO REFUNDS POLICY

Due to the handmade and made-to-order nature of our products, all sales are final.

We operate a strict no refunds policy. By placing an order, you acknowledge and accept these terms.

If you experience an issue with your order, please contact us at:

📧 onyxiiofficial@gmail.com
📱 Instagram: @onyxiiofficial

We will review all concerns on a case-by-case basis and do our best to assist where possible.

ORDER CANCELLATIONS

Orders cannot be cancelled, modified, or refunded once placed.

Customers are responsible for reviewing all product details, sizing information, production estimates, and shipping policies before completing their purchase.

If you require an item by a specific date, you must contact us before placing your order to confirm whether accommodation is possible. Requests made after purchase cannot be guaranteed and will not qualify for cancellation or refund if deadlines are not met.

Rush orders may be available at an additional charge and must be agreed upon prior to purchase.

ALTERATIONS

We offer alterations on handmade ONYXII pieces where possible.

To help ensure the best fit:

  • Select your correct UK size using our Size Guide
  • Provide accurate measurements in the order notes at checkout

Please note:

  • Alterations may incur an additional fee depending on the nature of the requested changes
  • Failure to provide measurements, or providing inaccurate measurements, may result in additional alteration charges
  • Alterations for worn, damaged, or modified items may incur further fees
  • Customers are fully responsible for all shipping costs associated with alterations, including:
    • Shipping the item back to ONYXII
    • Return shipping from ONYXII back to the customer
  • Original shipping costs are non-refundable

Alteration requests are reviewed on a case-by-case basis and are not guaranteed.

To request an alteration, please contact us via email or Instagram DM. Return instructions will then be provided.

DEMAND & TURNAROUND TIMES

Production timelines may fluctuate depending on demand and workload.

Current estimated turnaround times will be communicated via our website and Instagram (@onyxiiofficial). These estimates are subject to change without notice.

By placing an order, customers acknowledge that turnaround times are estimates only and may extend beyond the stated timeframe during high-demand periods.

For custom orders or express requests, please contact us before placing your order.

DESIGN & HANDMADE ITEMS

All ONYXII designs are created in-house in the UK.

Unless explicitly marked as “ready to ship,” all handmade items are individually made by hand in-house. Due to the handmade nature of our products, slight variations or minor differences in finish and detailing may naturally occur between pieces. These variations are part of the handmade process and make each item unique.